Privacy Policy
Data Controller
Privacy Policy
Effective Date: 5 August 2025
At Plume Fabrics ("we", "our", or "us"), accessible from https://plumefabrics.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
We may collect the following personal data when you use our website or interact with us:
Full name
Email address
Phone number
Delivery and billing addresses
Payment details (processed securely via third-party services)
IP address and browser information
Cookie and tracking data
2. How We Collect Your Data
We collect personal data in the following ways:
When you place an order or make a purchase
When you subscribe to our newsletter
When you contact us via a form or email
When you browse our website (via cookies and analytics tools)
3. How We Use Your Data
We use your data to:
Fulfil and manage your orders
Provide customer service and support
Send marketing communications (if you opt in)
Improve our website and user experience
Meet legal and accounting obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data under one or more of the following lawful bases:
Consent – when you opt in to marketing
Contract – to process orders and transactions
Legal obligation – to comply with UK laws
Legitimate interests – such as improving our website
5. Sharing Your Information
We may share your personal data with:
Payment processors (e.g., Stripe, PayPal)
Email marketing services (e.g., Mailchimp)
Analytics providers (e.g., Google Analytics)
Couriers or delivery partners for order fulfilment
Trusted third-party service providers who help operate our website
We never sell your data to third parties.
6. Cookies and Tracking Technologies
We use cookies to:
Understand how users interact with our site
Improve website functionality and performance
Support marketing and advertising efforts
You can control cookies through your browser settings. For more information, please see our [Cookie Policy] (link if available).
7. Data Storage and Security
We take appropriate steps to protect your personal data, including:
Secure servers and firewalls
SSL encryption on our website
Limited access to sensitive information
Data is stored only as long as necessary to fulfil the purposes above or as required by law.
8. Your Rights Under the UK GDPR
You have the right to:
Access a copy of your personal data
Correct or update inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain types of processing
Withdraw consent at any time (e.g., unsubscribe from emails)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the effective date clearly stated.
11. Contact Us
If you have any questions or wish to exercise your rights, please contact us at:
Email: nicola@plumefabrics.co.uk
Address: Plume Fabrics, 57 Broad Ave, Hessle, HU13 0FH.